Sometimes a monthly charge doesn't go through — usually because a card expired, was replaced, or was temporarily declined by the bank. It's easy to fix.
How you'll know
If a payment fails, you'll see a "Your payment failed to process" notice on your Account page asking you to update your card, along with the reason the bank gave.
Get your account current
- Click Account in the top navigation.
- In the Payment Method section, enter a working card under Update Credit Card Details.
- Click Update.
Once a valid card is on file, billing resumes and the notice clears. Updating your card to fix a failed payment doesn't change your price — your monthly rate stays the same.
Tip: Not sure why it was declined? Check that the card hasn't expired and has funds available, or try a different card. Still stuck? Email support — never include full card details in an email.